Patient Rights & Responsibilities
Understand what you can expect from us and what we ask of you — clear, respectful care built on trust and transparency.
Your Rights
Continuous Learning
- Access to information about your condition and treatment options in language you understand.
- Opportunities to ask questions and receive updates as your care plan evolves.
Privacy & Confidentiality
- Your medical records and personal information are protected according to policy and law.
- Consent is obtained before sharing information except where disclosure is legally required.
Respect & Dignity
- Care without discrimination based on age, gender, belief, or background.
- A safe environment where your preferences and cultural needs are considered.
Quality Care
- Evidence-based practices and qualified professionals across our network.
- Clear pathways for escalation if you have concerns about your care.
Your Decisions
- The right to accept or refuse treatment after informed discussion.
- Support for advance directives and surrogate decision-makers where applicable.
Communication & Support
- Timely responses to questions about appointments, billing, and clinical updates.
- Access to grievance channels and patient relations when you need help.
Your Responsibilities
Accurate Information
- Share your medical history, allergies, and medications honestly.
- Tell us about changes in your condition or if you cannot follow the care plan.
Active Participation
- Attend scheduled visits when possible or notify us if you need to reschedule.
- Follow agreed treatment and medication instructions, and ask when unsure.
Hospital Policies
- Respect visiting hours, safety rules, and staff directions for everyone’s safety.
- Treat staff, other patients, and visitors with courtesy.
Financial Responsibility
- Understand and settle charges according to agreed terms and insurance rules.
- Provide accurate billing and insurance information when requested.